Terms and Conditions valid to 31 March 2025
Bookings
Albany Tours will operate with a minimum of 2 persons per tour; excepting journeys to Bremer Bay which require a minimum of 3 persons and journeys on Sunday which require a minimum of 4 persons.
All online bookings must be made a minimum 18 hours prior to tour departure date and time. All bookings must be paid for in full at time of booking. Bookings not paid within 18 hours of travel departure, may be cancelled. All fares are accurate at the time of printing and updated annually.
Tickets are transferrable, can be cancelled and refunded. Booking amendment fees may apply to group bookings.
Prices
All prices referred to are in Australian Dollars and include GST (Government Goods & Services Tax).
Concessions
A valid concession card must be presented when purchasing a concession ticket and when boarding the coach. The travel date must fit within the ‘valid to’ date of the concession card. Concessions rates apply in the following way:
Age Restrictions
Children are not permitted on tours unless they are accompanied by a parent or legal guardian.
There is no age restriction on day tours, however where a child requires an additional seat restraining device, this should be advised at time of booking; provided and fitted by the legal guardian.
Courtesy Pick Up & Drop Off
We pick up from locations around the Albany CBD (within 4km) and return to the same pick up point at the conclusion of the tour. This includes pick up at the Port of Albany for cruise ship passengers. Courtesy pick up location must be advised at time of booking.
Payment Methods
Payment may be made either by credit card or direct deposit. Our bank account details will be provided on request. We accept major credit cards. Please be sure you have read and accepted our terms and conditions prior to sending your payment. Trade distributors will be invoiced according to contractual agreement. Unless by arrangement all payments are due by COB before departure.
Tailored Tours
Terms of payment
A deposit of 10% booking value is required at the time of quote acceptance/booking. This is to secure the exclusive date/time specified. The deposit is non-refundable.
A 100% balance payment (calculated on quoted number of guests) must be made no later than 7 days prior to the departure date of tour. Failure to pay the balance may result in forfeiting the booking and loss of deposit.
Should the designated number of guests increase, 100% of the variation must be paid within 7 days of the change being made to the tour or activity.
- Any changes to bookings within 7 days of the departure date may incur a $50 administration fee for each change.
- Due to administration time, prepaying venues, allocation of guides and other factors, should the final number of guests reduce from the original booking, no difference will be refunded.
Refund and Cancellation Policy - online and direct bookings
Cancellation of a booking or part thereof will incur the fees listed below. Once travel has commenced, no refunds will be made for any unused services and clients will be responsible for their travel arrangements from that point onward.
- > 48 hours – full refund
- < 48 hours – no refund
- No refund is given if a passenger fails to board service
- Bookings can be open-dated for up to 12 months from purchase date or transferred to another service up until 18 hours prior to the service departure time.
- Any cancellation or amendment to a booking must be made in writing i.e email with phone number.
- Booking fees and credit card fees are NOT refundable.
If your booking is made through a booking agent their cancellation fees may differ to the above and will be additional to these terms and conditions. Cruise ship customers are afforded a full refund should the ship’s captain determine not to berth in Port Albany.
Tailored Tours refund and cancellation policy
- Should the designated minimum numbers not be met 14 days prior to the date of tour, Albany Tours reserves the right to review the execution of the tour.
- Refunds will be paid as follows:
7 days to 48 hr notice given – 50% refund
48 hrs or less notice given – 0% refund; excepting cruise ship failing to berth
Travel Insurance
Albany Tours strongly advise passengers to take out travel and cancellation insurance to cover against cancellation costs, lost or damaged luggage or costs incurred from injury or illness.
Liability
No liability can be taken by Albany Tours, the Owner/Operators or any of its affiliates in case of, but not limited to, damage to personal belongings, personal loss, theft, injury or sickness whilst participating in designated activities. Valuables should be always kept with the passenger. Albany
Tours reserves the right to alter the route, itinerary or to cancel the operation if road, weather or other conditions dictate. Any personal expenses incurred by a passenger as a result of any curtailment, delay or alteration of any tour, whether caused by flooding, fire, road closure,
mechanical defect or any other causes, are the responsibility of the passenger.
Albany Tours and/or its employees are unable to guarantee exact arrival and departure times at any stage of a tour and are not liable for any failure to make connections with any other services or guarantee the operation of any 3rd party service. In the event of break down or other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified to ensure the continued operation of the tour.
Service Cancellations
Albany Tours services maybe cancelled at any time due to unforeseen operational circumstances and/or as a result of natural disasters, e.g. cyclones, flooding, operational requirements, etc. Albany Tours cannot be responsible for any costs incurred by passengers because of cancelled services. Any costs incurred by passengers because of cancellations will be borne solely by the passenger. Affected sectors of passenger bookings will be open- dated for future use and remain valid until used or for 12 months from the date of first purchase, whichever is sooner.
Boarding
Albany Tours recommends passengers are at their departure point 10 minutes before the scheduled departure time.
Smoking/ Alcohol/ Drugs
Smoking, drinking of alcohol and taking or transporting non-prescription drugs is not permitted aboard a Albany Tours at any time.
Passenger Behaviour
Albany Tours reserves the right to refuse travel to a passenger who does not abide by a minimum dress standard of shirt, trousers/shorts/skirt and footwear. Intoxicated passengers may be refused travel, at driver discretion. Violent, disorderly and/or aggressive behaviour will not be tolerated and
any person behaving in this way may be refused entry to the coach or may be removed from a service. Any costs incurred because of this action will be borne by the passenger.
Animals
Albany Tours cannot transport animals as our luggage department does not meet the “Australian Animal Welfare Standards and Guidelines” or the “RSPCA Policy for the Transportation of animals”.
Service animals such as ‘seeing eye dogs are allowed transport with passengers who require the service of the animal on board the coach.
Privacy
The information you enter here will be used only to track your payment. It will not be sold to any other party.
Luggage Restrictions
Day Tours: small carry-on bag. A few small things are recommended to make your trip more enjoyable; hat, sunglasses, sunscreen, warm clothing and rain jacket, water bottle (1L), camera with LOTS of memory and battery. Extended Tours: luggage max 10kg and one carry-on bag.
Meals
Please advise special dietary requirements when booking. Water is provided in all vehicles.
Digital Media Consent & Release
While on tour our staff or other passengers may take video, audio or digital photos of passengers which may then be used to promote our business or be used in social media posts.
COVID 19
Clean Accreditations
Albany Tours has achieved accreditation for COVID19 Clean Business Practice with the Tourism Council of WA and has also complied with the requirements for listing on the Tourism Trade Checklist Directory of COVID Ready businesses.
Guests must self-report if they have the following COVID symptoms
- Cough
- Sore throat
- Fever
Guests will be asked to report COVID symptoms on these occasions
- At time of booking
- The day before departure
- The day of departure
COVID-19 Vaccination
The customer shall comply with all Government (Federal and State) requirements for entry into Western Australia or to access the operator’s premises, event or service. Where the customer does not so comply and cancels or is unable to access the operator’s premises, event or service, the customer shall forfeit any and all monies paid.
